the entire energy value chain is becoming digitalised. Energy consumption is becoming increasingly smart, and new technologies are enabling a steadily increasing amount of consumption to be steered to times when energy supply is high and the price is low. As a result, we have strong focus on state-of-the-art, remote communication technology for customer care in its heating networks. We believe that focusing on digitalisation in a modern and innovative heat network will result in the best overall experience for the customer, as well as allow the best and more economic operation of the network.
Vattenfall Heat initiated a program to accelerate its digital transformation with the launch of the Route to Digital initiative.
Challenges are different across geographies and markets but we recognise that the opportunities offered by digital technologies are huge. Some of the projects and initiatives currently under development are: