Bindi Patel

Head of Customer Experience and Communications

Bindi Patel
Head of Customer Experience and Communications

Bindi Patel is Head of Customer Experience and Communications at Vattenfall Heat UK. With over 14 years working in the energy industry, Bindi is a seasoned expert with a passion for putting customers at the heart of everything she does. 
At Vattenfall, Bindi is responsible for overseeing the end-to-end customer journey as well as community partnerships, ensuring that the voice of the customer is heard and represented across the business. She firmly believes that the design and delivery of heat network solutions must align with the needs of the client, and tirelessly works to make sure Vattenfall delivers on its promises to customers. 
In 2015, Bindi launched Heat Trust, serving as Director and leading the development of new statutory regulation of heat networks which has been instrumental in providing effective customer protection. 
But Bindi's commitment to customer experience goes well beyond regulatory compliance. She is a driving force behind the ‘Diverse Heat Network’, of which Vattenfall is a founding member. She believes that a workforce should be representative of the communities it serves and that everyone, regardless of background, should have the opportunity to participate in the transition to a low-carbon future. 
Bindi also has a deep understanding of the vital importance of community partnerships and education organisations in driving decarbonisation. She works closely with these groups to ensure that Vattenfall's efforts are inclusive so that vulnerable people are not left behind. 
In recognition of her contribution to the energy industry, Bindi is a Fellow of the Energy Institute. 

More from Bindi

Robust policies to protect heat network consumers are crucial

Vattenfall fully supports governmental moves to bring heat network customers the same rights and protection benefits currently enjoyed by users of other utilities.

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The UK must unlock the full potential of district heating to reach net zero

District heating benefits everyone: from the local governments keeping communities thriving, happy and healthy, to the place-makers providing desirable homes fit for the future.

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Employee looking at a robot unit

Celebrating International Women in Engineering Day 2023

In celebration of International Women in Engineering Day, we asked Vattenfall's own women in engineering on what inspired them to join the industry and the importance of what #MakeSafetySeen...

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The Heat UK Team

Managing Director

Strategy Director

Director of Business Excellence

Head of Investment

Dominic Barton

Director of Heat Networks - Bristol

Director of Heat Networks - London

Director for Scotland

Head of Engineering, Bristol

Head of Asset Operations and Performance

Head of Customer Experience and Communications

Head of Business Development for Bristol

Head of Business Development North

Head of Engineering